Founder #7

GoDandy provides downloadable files worldwide for custom portraits. In the Netherlands, physical prints, such as prints in tubes, floater frames, or dibond, are available. In Europe and North America, physical prints are available only as prints in tubes. Outside these regions, customers can receive only downloadable files.

Note: Non-custom products, such as Limited Editions, are available as physical prints only in the Netherlands, Europe, and North America. These products are not offered as downloadable files. In the Netherlands, Limited Editions are delivered as prints in tubes, frames, or dibond. In the rest of Europe and North America, they are available only as prints in tubes.

‍

Shipping costs for international orders depend on the destination and product type. For physical prints, such as prints in tubes, shipping costs generally range from €15 to €40, depending on the country and print size. There are no shipping costs for downloadable files, which can be delivered worldwide without additional shipping fees. For specific information about shipping costs to your country, please contact our customer service at support@godandy.nl.

Shipments within the US, EU, and UK are not subject to import duties or taxes, though local taxes may apply and will be collected at checkout. For shipments outside these regions, customs fees and taxes may apply, and the buyer is responsible for any charges. DHL will notify you if this is the case and handle payment. Failure to pay may delay your shipment. Returns due to customs fees or taxes will not be accepted.

Downloadable files are delivered within 1 to 3 days after design approval. For physical prints, such as prints in a tube, floater frames, or dibond, the delivery time in the Netherlands is 2 to 3 weeks. In other European countries and North America, we offer only downloadable files or prints in tubes, with an estimated delivery time of 4 to 6 weeks. We typically ship prints via DHL within 4-6 weeks from the closing date of the sales window. You will receive an email notification with a tracking number once your order ships. Please note that we are a small shop, and prints are made to order and hand-signed, so we appreciate your patience. If you reject the design, delivery may be delayed by approximately 2 days. For questions about delivery times or to track your order, feel free to contact us.

For international orders, yes. Once your design is approved and processed by the print shop, you will receive a DHL tracking link via email within 2 days. If you don't receive the link, please contact us.

For deliveries within the Netherlands, we use the private courier service of FotolabKiekie. They will contact you directly to arrange a convenient delivery date and time, so no tracking link is provided for Dutch orders.

‍

‍

You can cancel or modify your order free of charge within 4 hours of placing it. After this period, the order becomes final, but you can still make changes for a fee of €25 per modification. If you have any questions or need further assistance, feel free to contact us.

Please note that all our products are printed on demand, making them final sale, non-returnable, and non-refundable. This applies to both custom portraits and Limited Edition Re-arts. Since each piece is created specifically for you, we cannot accept returns or issue refunds. However, if your order arrives damaged, please contact us immediately, and we will be happy to offer a replacement.

If your order arrives damaged, please contact us as soon as possible at support@godandy.nl. Include a photo of the damage in your email so we can properly assess the situation. We will arrange for a replacement at no extra cost. We want to ensure you are satisfied with your portrait!